We are here to assist you with your purchase. If you have a question regarding any of the products on our website, a question regarding your order or just need additional information please contact us at email@example.com
1. By using our website, you represent that you are at least 21 years old. Accordingly, you agree that you are at least 21 years of age or older and are fully able and competent to enter into the terms, conditions, representations and warranties set forth in the Terms; otherwise, please exit the website.
2. In order to protect Exquisite Reserve, LLC and our customers from fraudulent activity, we may implement reasonable procedures regarding any online orders including but not limited to validating information provided or limiting the amount of products and/or services that may be ordered online by a single individual or entity. Exquisite Reserve, LLC reserves the right to cancel or reject orders in its sole discretion.
3. Unless you are participating in an area of the website that requires or encourages anonymity, we encourage you to use your real name.
1. Any item may be returned within 15 days of receipt of your order for a prompt exchange or refund. Exchanges or refunds will be issued to reflect the sum of the returned products in their original condition and packaging, less shipping charges. Orders with incorrect items will be addressed at no additional cost to the customer. Before returning the item, please contact us directly at firstname.lastname@example.org and let us know what item you are returning and why. It is our most sincere desire that every customer be ultimately satisfied with both their ultimate purchase and the service process as well. We will always do our upmost, within the bounds of this policy, to see that this goal is met.
2. Payment Options - We accept Visa, MasterCard, American Express, Discover credit cards and PayPal.
3. How will charges appear on my credit card - Our company name will appear on your credit card statement.
4. When will my credit card be charged - Our policy is to charge your credit card only for product shipped at the time of shipment. No charge will be processed on your credit card account unless shipment is made, or other arrangements have been agreed upon. Pre-ordering of limited edition items will be billed at the time your order is placed and will be shipped at the date specified.
5. Are credit card transactions safe on this website - Absolutely! Our servers use Secure Sockets Layer (SSL), an encryption technology that only we can read a customer's personal information. If you would like more information about our credit card security policy, please read our Privacy Statement by clicking the associated link at the bottom of this page.
1. For the protection of Exquisite Reserve, LLC and card holders, orders that appear fraudulent may be held for manual review. If necessary, a representative will call you to verify the order. If we are unable to reach you at the provided phone number or email address within a reasonable period of time, the order will be canceled. Manual review may delay the shipment and delivery of your order. We reserve the right to cancel any order before it is shipped.
2. All credit card billing address information you provide must match up in our address verification system (AVS) with that of the cardholder. If this does not match, your order will decline.
* Do you charge sales tax - State law requires that Internet retailers collect sales tax in states where they are residents.